How Kirikaya Keeps Your Information Secure

0 Introduction

Welcome to Kirikaya. This Privacy Policy explains how we collect your information, why we use it, how long we retain it, and how we keep it secure. We want you to have a clear understanding of the whole picture, so this policy has been written in plain, easy-to-follow language.

Kirikaya is a trusted online betting and gaming platform serving users in Bangladesh and the Bangladeshi diaspora. Protecting your privacy is a core part of how we operate. By registering for or continuing to use Kirikaya, you confirm that you have read and accepted this Privacy Policy.

This policy outlines both our responsibilities regarding your personal data and your rights as a user. For any questions, reach us at support@kirikaya.net — we're always happy to help.

1 What Information We Collect

Kirikaya only collects information that is strictly necessary. We never ask for details we don't need. Below is a breakdown of what information is collected and under what circumstances.

1.1 Information Collected at Registration

When you create an account on Kirikaya, some basic information is collected. This data is essential for managing your account and ensuring its security.

• Full Name (as per National ID)
• Active Mobile Number
• Email Address (Optional)
• Date of birth (for age verification)
• Current Address
• Preferred Payment Method

1.2 Information Collected During KYC Verification

For large withdrawals or security purposes, additional information may be collected as part of the KYC (Know Your Customer) process.

• Scanned copy of National ID or passport
• Selfie photo (for identity verification)
• Bank account details (where applicable)
• Proof of Address Document

1.3 Automatically Collected Information

When you use Kirikaya, certain information is collected automatically. This is essential for maintaining the security and performance of the platform.

2 How We Use Your Information

Kirikaya uses your data only for specific, legitimate purposes. Nothing is used beyond that without your consent. The primary uses are clearly outlined below.

2.1 Service Operations

• Creating and managing your account
• Processing bets, deposits, and withdrawals
• Managing Bonuses & Promotions
• Providing Customer Support

2.2 Security & Compliance

• Preventing fraud and money laundering
• Age verification (to prevent access by users under 18)
• Detecting Multiple Accounts
• Meeting legal and regulatory obligations

2.3 Service Improvement

• Analyzing Platform Performance
• Adding new features and games
• Personalizing the User Experience
• Resolving Technical Issues

2.4 Communication

Kirikaya only contacts you when necessary. You can opt out of promotional communications at any time, though essential account notifications will always be sent.

3 When Your Information Is Shared

Kirikaya does not sell your data to advertisers or third parties. However, there are limited circumstances where sharing may be necessary.

3.1 With Service Providers

Kirikaya works with select trusted third-party partners to keep the platform running smoothly. Only the information necessary for their specific role is shared with these partners, and they are bound by strict confidentiality agreements.

• Payment Processors (bKash, Nagad, Rocket, Bank)
• Game Software Providers
• Identity Verification Services
• Cloud storage and hosting providers

3.2 For Legal Reasons

Kirikaya is required to share information with legal authorities in the following circumstances:

• Court orders or government directives
• Anti-Money Laundering Investigation
• Matters Relating to National Security
• Regarding the Protection of Minors

4 Cookie Policy

Kirikaya uses cookies on its website. Cookies are small files stored in your browser that help improve the website's functionality. We use three types of cookies.

4.1 Essential Cookies

These cookies are essential for the website to function. They cover login sessions, language preferences, and security tokens. Without them, Kirikaya cannot operate properly.

4.2 Analytics Cookies

We track which pages are visited most, where issues occur, and how users navigate the platform. This data is fully anonymized and used solely for improvement purposes.

4.3 Cookie Controls

You can disable cookies through your browser settings. Keep in mind that turning off essential cookies may cause certain features to stop working. On the mobile app, cookie settings can be managed within the app itself.

5 Data Security Measures

Kirikaya uses multiple layers of security to protect your data — covering not just technical measures, but administrative and physical safeguards as well.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Step Verification (2FA): An additional layer of security when logging into your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by external security experts.
• Data Backup: Data is securely backed up across multiple locations.
• Access Control: Staff access to data is restricted based on role.

6 Your Privacy Rights

You have full control over your data on Kirikaya. In line with international data protection standards, you are entitled to the following rights.

7 Protection of Minors

Kirikaya strictly prohibits anyone under the age of 18 from using the platform. We believe responsible gaming starts with verifying the right age. Date of birth is verified at registration, and KYC documents may be requested in cases where there is any doubt.

• Age verification is mandatory at the time of registration.
• Accounts are temporarily suspended if a user is suspected to be underage.
• Parents or guardians may request the closure of a minor's account.
• We do not knowingly collect any information from individuals under the age of 18.
• If an underage user is identified, their account will be closed and any deposited funds returned.

8 Data Retention Period

Kirikaya does not retain your information longer than necessary. Each type of data has a defined retention period, after which it is securely deleted.

• Account Information: For the duration the account is active, and for 2 years after closure.
• Transaction Data: Up to 7 years, as required by legal obligations.
• Game Logs: 5 years for dispute resolution.
• Communication Records: 1 year, for the purpose of improving customer service quality.
• Cookie & Session Data: 30 to 90 days.

Once the retention period ends, data is permanently deleted or anonymized so it can no longer be linked back to you.

9 Contact Us

For any privacy-related questions, requests, or concerns, please get in touch with us. Kirikaya's privacy team is always here to help.

• Email: support@kirikaya.net
• Response Time: Typically within 24–48 business hours
• Data Request: Processing will be completed within a maximum of 30 days

Once your identity has been verified, any data-related requests will be processed free of charge. A reasonable fee may apply for requests that are excessive or repetitive.

10 Policy Updates

Kirikaya may update this Privacy Policy from time to time. You will be notified by email or in-app notification before any significant changes take effect.

• The date of any changes will always be noted at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.
• Previous versions of this policy are available upon request.